FAQ's
Frequently Asked Questions (FAQs)
Welcome to Suqshop’s FAQ page! Here you’ll find answers to common questions about our products, shipping, payments, and returns. If you don’t find your answer here, feel free to contact us at suqshopuae@gmail.com or call/WhatsApp +971503861257.
1. What is Suqshop?
Suqshop is an online store offering a wide range of products including kitchen tools, toys, clothes, gadgets, electronics, and home & garden items. We deliver quality products with excellent customer service right to your doorstep in the UAE.
2. How can I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You can pay online or choose our free Cash on Delivery (COD) option for convenience.
3. What payment methods do you accept?
We accept all major credit/debit cards and offer free Cash on Delivery (COD) service across the UAE.
4. How long will delivery take?
Orders are usually delivered within 2 to 5 working days directly to your address anywhere in the UAE.
5. Is shipping free?
Yes! We offer free shipping on all orders within the UAE.
6. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it or before the product has been shipped. Please contact our customer support as soon as possible.
7. What is your return and refund policy?
We offer a 15-day return and refund policy. If you’re not satisfied with your purchase, you can return the product within 15 days for a full refund. Please make sure to keep the product in its original condition.
8. How do I return a product?
To return a product, contact us at suqshopuae@gmail.com or via WhatsApp/call at +971503861257. We’ll guide you through the return process.
9. Can I exchange an item?
Yes, exchanges are possible. Please reach out to our support team within 15 days of receiving your order to arrange an exchange.
10. How can I track my order?
Once your order is shipped, we will send you a tracking number via email or WhatsApp so you can monitor the delivery status.
11. What if my product arrives damaged or defective?
We’re sorry for the inconvenience! Please contact us immediately with photos of the damaged or defective item, and we will arrange a replacement or refund.
12. How can I contact Suqshop?
You can reach us by email at suqshopuae@gmail.com or call/WhatsApp us at +971503861257. Our customer service team is happy to help!